"Review hospital before you agree to your child..."

About: Woodbourne Priory (birmingham)

My child who has complex issues, was an inpatient here on Mulberry Ward. I felt there was very little continuity and no transparency.

Living like a battery hen, was understandable not allowed in bedroom and education, therefore the majority of the day was spent in a central atrium with precious little natural light and no facility to go outside or exercise except yoga. Trying to get through on the phone is virtually impossible, a representative from the school who tried to call, felt they was met with suspicion. There is no respect for decisions you make, or even if hospital was a suitable place. Inconsistent information and judgemental attitudes by a number of the nursing and medical team, however this was not all staff. I truly did not realise how poor this hospital was until she was transferred to another hospital, which has turned out to be a blessing in disguise.

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Responses

Response from Woodbourne Priory (birmingham)

We are sorry to hear that you had a negative experience of The Priory Hospital Woodbourne. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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