I recently had an outpatient appointment at the breast clinic. I was advised in my appointment letter that I could be there for three to four hours and I was but I didn't mind at all. The explanation of the process and flow of the appointment included a large poster on the waiting room wall. Knowing what to expect and how long it would take made all the difference. I came prepared with a book and there were loads of magazines. The staff were happy for me to pop out to get a coffee and everyone apologised for my wait. The fact that I had a result after four hours and that I was given the appointment within two weeks is brilliant. My experience shows the NHS at it's best! Thank you to the staff at the breast clinic.
"My experience shows the NHS at its best"
About: St James's University Hospital / Breast surgery St James's University Hospital Breast surgery LS9 7TF
Posted by Leeds2016 (as ),
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