"A Recent Hospital Appointment"

About: Good Hope Hospital / General medicine

(as a relative),

My dads appointment was at 10. 45am at Good Hope Hospital and 25 mins later he still wasn't called. I asked the receptionist if he had been forgotten as other people who came after were called. She told me that the Consultant my dad had to see was called into surgery so was running late, I understand that situations like this happens, but what would have been more customer friendly and courteous is if the lady on Reception had let us know that the Consultant was running late.

Elderly people do get impatient and its doesn't take a minute to keep them informed if a consultant is running late, to me that is good customer practice.

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