"Rude reception - will not be returning"

I accidentally showed up at the Ivy Clinic out of opening hours ( I was in an emotional state and thought it was Tuesday not Wednesday when the clinic opens at 12.30am and not 9am).

I rang the bell and had a person come out in a very aggressive manner addressing me as "young lady" and told me to "read the sign".

I finally clicked as to my error and went to apologise and they slammed the door in my face! This kind of reception is highly inappropriate considering the services the clinic provides (family planning) and the likely emotional state of a lot of their patients (including in this case me!).

I would not use or recommend this clinic given my experience before even being let in the door!

Story from NHS Choices

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