"excellent care but long wait in A&E"
Posted by Leanne.C
Firstly my great thanks to the doctor who stitched up my face. Everyone personally and follow up at the hospital said they have done an excellent neat job of stitching my facial injury! and I agree! Even while I was still swollen and covered in stitches it was very obvious they did an amazing tidy job. The doctor was patient with me while I asked questions and took a fairly long time (which I was grateful for!) to sew my upper lip back together on Saturday 1st October. This showed me that they were willing to do a very good job however long it took. I was worried that they were a little on the young side to be experienced enough to do a 100% job, but they proved me wrong.
Also many thanks to the consultant and their team for seeing me when I was late (due to traffic) for my follow up. They made me feel welcome and confident. They were all so lovely. As someone who has very often had nothing but negative things to say about the NHS, this was a refreshing change and very much appreciated.
I deliberately came to Birmingham as I knew from previous experience that they have good Maxillofacial surgeons there. (I am not currently living in Birmingham). The consultant reassured me that options are still available in the future should my scar give any cause for concern-which was nice to hear. Although I am fairly confident that this won't be the case.
The only thing I would suggest is that it would have been nice to have been seen by a hospital dental surgeon as follow up also, to get an opinion on my damaged tooth. I don't have much confidence in the last dentist I visited in Coventry and need to change to either another dentist or practice, but will have to attend my old one first for an opinion which I won't really have any faith in!
The waiting time in A&E was at least 4 hours which was very boring on my own and slightly frustrating when I saw the first (assessment) doctor who instantly referred me to "maxfax" which I knew I needed 4 hours earlier! :O Also the triage nurse did not wear gloves when they examined me. (not nice).
Overall though I am thrilled with the fabulous service I received! Thank you.