"Birthing Centre & staff"

About: Northumbria Specialist Emergency Care Hospital

I was due to be induced here on 9/10/16 and as it happens went into labour in the early hours that day. From arriving the staff were fantastic. They kept me calm and talked me through everything so I could make informed choices throughout delivery. I can't thank the staff who initially cared for us then the ones who delivered my son enough. They were so professional and friendly throughout. For the entire of our stay nothing was too much trouble for any of the staff; the care we received was outstanding. Student midwives we wish you all the best for the rest of your training/careers and thank you so very much.

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Responses

Response from Northumbria Specialist Emergency Care Hospital

Dear Isla & Danny,

Firstly congratulation on the birth of your son – such an exciting time for you both and your families.

I am so pleased to hear that you were kept informed and able make choices during the delivery of your son, involvement of our patients and their families is so important to us. It’s also really lovely to read that you feel your care here was outstanding. We always strive to offer our patients the best possible care and I’m so glad this was your experience. It will be a pleasure to pass on your comments to the team, I know that they will feel proud when reading your review.

Kind Regards

Jessica

Jessica Mallach – Head of Quality Improvement & Patient Experience