"Polite, friendly and professional"

About: Wishaw General Hospital / Gynaecology

(as the patient),

I was a day surgery patient in Wishaw General Hospital and having thanked the staff I wanted to share my thoughts about the care I received. All staff were very polite, friendly and professional. The procedures were explained clearly and concisely. My procedure was carried out on time. I was very anxious about receiving a spinal anaesthetic this was greatly alleviated by the theatre staff and anaesthetist who talked me through the whole procedure calmly and accurately, explaining step by step what I would feel and experience. When in recovery the staff could not have been more attentive, regularly checking if I would like a drink or sandwich or need anything in addition to carrying out their observations. I very much appreciate the care and attention I received. Thank you.

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Responses

Response from Maureen Dobbin, Senior Nurse, Surgical & Critical Care, Wishaw General Hospital

picture of Maureen Dobbin

Dear grannyangel,

Many thanks for taking the time to post your comments. It is very reassuring to hear that your experience was such a positive one at a time when you would have been worried and anxious. I will share your comments with all staff both in day surgery and theatres as they will appreciate your very positive comments.

I hope you are recovering well at home

Best Wishes

Maureen

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