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Fabulous Orthodontic Department

Story from nhs.uk

"Fabulous Orthodontic Department"

About: Good Hope Hospital

My child has a been a patient of Good Hope Orthodontic Department for the last 3 years. The clinic runs like clock work thanks mainly to the department receptionist. Clinical staff are always friendly and welcoming despite their busy Schedules. Clinical staff take time to discuss various options with the patient giving as much patient choice as they can. I consider my child to be very fortunate to be able to access this fantastic service. Thank you so much.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 22/12/2016 at 16:02
Published on Care Opinion at 16:28

Dear Anonymous

Thank you so much for your kind comments about your child's treatment in the Orthodontic Department at Good Hope Hospital.

I am so pleased to read that you find the clinical staff to be always welcoming and friendly regardless of their busy schedules, and that time is taken to ensure that everything is explained clearly and understood.

I will be delighted to ensure that your feedback is highlighted to Mr Panesar and his team, as well as Mr Rob Bennett the Service Manager who will be thrilled to ensure that your comments are communicated to all of the Orthodontics Team.who work very hard to provide a positive patient experience.

My best wishes to your child for their continued treatment.

Kind regards

Marie Helebert

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