"Phlebotomy - waiting times"
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Over the past 3 months waiting times seem to be increasing. I visited today and there was an hour and a half wait! The booking in system really needs to. E reassessed. When you book in you're asked to take a seat which I did. I then noticed on numerous occasions that people were returning to the receptionist to say they were back! These people had been called but weren't there at that specific time so the receptionist put there forms into a different tray so when they returned they were put to the top of the pile. This is totally unfair. If you can't be bothered to sit and go away then you miss your turn, you shouldn't get preferential treatment.
The department needs to clarify what service they are actually offering