"X-ray Dept lunchtime unavailability."

About: Saffron Walden Community Hospital

Trying to book an X-ray was unexpectedly difficult. The reception telephone was unattended for an hour between 1-2. When asked, the receptionist said they were at lunch. There is an answer machine but they switch it off as it's so annoying to them when they're having lunch. This is pretty unacceptable customer service. Normal expectation is for cover to be provided, failing that, a message leaving facility should be in place.

This is a shame, as the rest of the experience was very good.

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Responses

Response from Saffron Walden Community Hospital

Thank you for your feedback. We are very sorry to hear of the difficulties you have experienced in contacting our X-Ray Department and would very much like to investigate this further for you. We would be most grateful if you could contact the Patient Advice and Liaison Service (PALS) Department on tel: 01223 216756 or via email: pals@addenbrookes.nhs.uk

PALS