"Night staff"

About: St Helier Hospital / Older people's healthcare

Overall care during the day was inconsistent but night time was appalling. In the first instance to have to turn your own machine off after a blood transfusion despite ringing for a nurse several times is unacceptable and on another occasion to be transferred in the middle of the night to another ward to find your bed is a mess and there is no one to accept you onto the ward is worrying, add onto this the fact that another patient saw night staff deliberately mess up the readymade bed on purpose is disgusting and goes against any sort of care or respect that patients deserve. To say care here has been worrying is an understatement! After various experiences over the last year and a half I have found the care in SAU and AMU great and I have no complaints however moving to B5 is a different matter and you are totally at risk during the night.

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Responses

Response from St Helier Hospital

Thank you for your feedback. We are concerned to hear about your experience at our hospital, and have shared your comments with the senior nursing team. If you would like us to look into the issues you raise further, please contact our Patient Advice and Liaison Service (PALS) on 020 8296 2508 or by emailing PALS@esth.nhs.uk. (Please note: PALS is open from 9.30am-4.30pm, Monday-Friday).

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