"Trisge system"

About: Sunderland Royal Hospital / Accident and emergency

When you take a child to a/e quickly with a burn that you are desperately dousing in cold water you expect someone to come and take an initial look rather than sitting with a fretful child in the waiting room.

Children were called in two assessment rooms obviously in turn or whatever order and I have absolutely no problem with that but someone should be there at the point of arrival or soon after apart from the receptionist.

All the money spent on new builfingsndoes nkt improve the wuality of service.

It is more hands on staff thst are needed in my opinion.

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Response from Sunderland Royal Hospital

We are extremely sorry to hear of your experience and apologise for any distress caused.

It would be really helpful if we could talk to you in person so we can ensure the issues you have raised are picked up with the team.

If you are willing, please get in touch with our Help and Advice Service either by email (Helpandadviceservice@chsft.nhs.uk) or telephone (0191 569 9855 or freephone 08005876513).

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