"Hydrotherapy - I wish!"
About: The Royal Liverpool University Hospital / Trauma and orthopaedics The Royal Liverpool University Hospital Trauma and orthopaedics L7 8XP
Posted by BethP
My Physiotherapist made a referral 2 - 3 weeks ago for Hydrotherapy treatment. A member of staff rang and left a message yesterday at 12.50pm.
I returned their call within 6 minutes.
The switchboard operator on 706 2970 was not able to identify this member of staff but they went off and came back to say the staff member’s name and, I'll put you through. After a few minutes on hold the nice switch person returned to say, "They've gone for lunch but I will ask them to call you back."
I did not receive a return call.
I rang and left a message asking what am I supposed to do now?
At 9.30am today I received a call from switchboard who confirmed my name and said they'd put me through to the member of staff who had rung me yesterday.
"They're with a client but will ring you back as soon as they're finished with the client.
Well, guess what?
They have failed to ring me back again!
My phone is by my side and I've no missed calls.
What on earth is going on?