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Impossible to get hold of.

Story from nhs.uk

"Impossible to get hold of."

About: New Birmingham Dental Hospital

It's absolutely to get hold of the dental hospital on 0121 466 5000, when you ring you get put through to community health who just say "there lines are down and you've come through to us and we can't help, leave it a while and try again" well it's been 2 days now and I still haven't been able to get hold of them. I've tried 111 who told me to go back to my dentist as I'm overdosing on pain killers. I'm supposed to be classed as an urgent priority according to my referral, hate to see what it be like if you wasn't an emergency.

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Responses

Response from New Birmingham Dental Hospital 7 years ago
New Birmingham Dental Hospital

Submitted on 13/10/2016 at 10:21
Published on nhs.uk on 14/10/2016 at 02:31

Dear Gaz

I am sorry you have had difficulties getting through to speak to someone about an appointment at Birmingham Dental Hospital. Please do call our Customer Service team on 0800 917 2855 who will be happy to liaise with the hospital on your behalf. Alternatively pleas email contact.bchc@nhs.net If you prefer you are welcome to to contact me directly on 0121 466 7128 or email Alison.last@bhamcommunity.nhs.uk.

Please be assured that steps are being taken to address the current situation where patients have found it difficult to get in touch.

Kind regards

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare NHS Foundation Trust

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