"Follow up appointments"

About: Basildon University Hospital / Ear, Nose and Throat

Having had a MRI scan I have received no follow up appointment. The MRI was beginning September. I received a letter that had been sent to another hospital for some therapy, I received a copy of the letter stating

I was 'out of catchment area' .

I have aTtempted to make direct contact with ENT but continue to wait.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Basildon University Hospital

Thank you for your feedback.

We are sorry that you were unable to make contact with the ENT Department re your follow up appointment and hope that this has now been resolved.

If not, and you would like to discuss anything further, please contact our Patient Advice and Liaison Service (PALS) at pals@btuh.nhs.uk or phone 01268 524900 Ext 4440 and they will look into this for you.

Thank you once again.

  • {{helpful}} of {{total()}} people think this response is helpful