"Child broken collar bone"

About: Wharfedale Hospital

My son fell playing in the garden with a friend, and after much pondering about whether his back did really look odd, or was he just making a fuss, we remembered that someone had told us how good the unit at Otley was. Anyway, within 30 minutes of our arrival into a fairly busy waiting room, we were processed, seen and x-rayed. Needless to say his collar bone was very broken! The staff were super efficient and reassuring, and after quite a lot of different hospital experiences in the past, it was a pleasure to find that we have such a superb facility close by. I would not hesitate to recommend it, and it is such a shame that the pressures of the NHS prohibit these facilities elsewhere.

Story from NHS Choices

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Response from Leeds Teaching Hospitals

Good Anonymous,

Thank you for taking the time to write to us.

It was very uplifting reading your words of support and gratitude.

I am extremely pleased that you and your son had such a positive experience whilst in our care.

I have passed your kind words to the Matron for Wharfedale General Hospital who will be delighted to know that they are delivering a level of care that met your needs and fulfilled your expectations.

With kind regards

Senior Nurse
Patient Experience