About: Trafford Walk in Centre Trafford Walk in Centre M41 5SL www.mastercall.org.uk
I attended the new urgent care and combined walk in centre today. It was shambolic. I was initially sent through to triage for the urgent care unit by the receptionist. However the triage nurse advised that I should really be a walk in centre case and that this was staffed by GPs who would be able to arrange a scan. 3 hours later I saw a nurse who said all they could do was prescribe pain killers until I could get a GP appointment at my GP surgery. There are no facilities to arrange a scan etc. The whole reason I as there was because I couldn't get a GP appointment for a week. Totally pointless to have me attend and waste 4hours, and to leave still in pain and with no treatment or investigation planned.
I will not return to this unit again, it is of no benefit, they couldn't even get me an urgent appointment at my own GP surgery.
If I had been advised that they would not be able to organise any investigations at 2pm when I was seen by triage I would not have wasted my time sitting around in a room full of people coughing and spluttering.