"From NHS 111 to Ambulance and RBH"

About: Royal Bournemouth General Hospital / General surgery

Every member of staff from my call to 111 listened and took me seriously, making sure I received the most appropriate treatment every step of the way including actually being admitted instead of left at home to cope as I had been by my GP 3 or 4 times with the same condition over the last year or so. If if I had not gone in, it would have resulted in another and perhaps more serious outcome next time.

NHS 111, Ambulance, A&E and Ward 18 Surgical Admissions staff all treated me with the greatest respect and dignity, involving me and keeping me informed all the way. I had the best medical care and was home in 48 hours recovering from keyhole surgery. Friendly, kind and professional staff who naturally care for their patients. Thank you

Story from NHS Choices

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Response from Patient Engagement and Clinical Liaison, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Sonya Harvey

Thank you for taking the time to let us know about your experience and it is good to know that you felt you were listened to, were taken seriously and made sure that you the appropriate treatment.

We will pass on your kind comments that the staff were friendly, kind and professional to all the teams involved, who I know will appreciate them.


Patient Engagement Team