"Released too early to try and make beds available"

My mother has been committed to St. Ann's numerous times. I find the environment, atmosphere and level of care at this place to be seriously appalling and depressing. The most upsetting experience was last year my mother was committed here, but was released too early, I feel they release patients as quickly as they can even if the patient isn't ready, so they can try and free up beds again, as they are often full. After she was released, she was still clearly unwell and made some bad decisions, which has left her more anxious and more depressed than I've ever known her to be, those bad decision have also left her with a lot of financial worries now too. I feel genuinely let down by this place. I feel these could have been avoided with the right support and care. The NHS and st Ann's is a complete joke, the government needs to do more to help provide support for mentally unwell people. Not enough is being done.

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Responses

Response from St Ann's Hospital

Thank you for sharing your experience with us. We are sorry to hear you feel let down by our services and that your Mother was discharged from Hospital too soon.

It is always our aim to ensure patients only leave hospital when they are well enough and have a full package of care in place to support their needs.

To enable us to fully investigate this further and improve our discharge planning, we would be grateful if you could contact the Patient Experience Team on 01202 277027/277029.

Agnes Grip, Patient Experience Facilitator

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