"Radiotherapy"

About: Queen's Hospital (Romford)

At initial planning appointment the radiographer was unable to give an appointment card with dates for actual treatment, and said to wait for a phone call the following week.

Apparently it is usual procedure to give details at the time of the visit, but they could not manage it in my case.

When the phone call came it gave a time and nothing else.

No appointment letter was sent to confirm this, so no idea if this was the arrival time or actual treatment time.

As a very ill patient it makes it even more difficult to get ready not knowing the actual times.

Good job I had not booked transport and can change the cab times.

When contacting the the department reception transferred me to bookings where the the person passed incorrect details to the radiography team.

Person from this team incorrectly identified themselves, so it does not encourage confidence in the whole department.

Appalling way to deal with seriously ill patients.

Have requested meeting with head of service.

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Responses

Response from Queen's Hospital

I am sorry to read of your comments regarding your experience in Queen’s Hospital Radiology Department. Your feedback has been passed on to the senior radiology team for this area so that they use this information to improve the care for our patients.

Please contact our Patient Advise and Liaison Service, who will be happy to look into your concerns further for you.

The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk .

Yours Sincerely

Nadeem Moghal

Medical Director

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