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Poor Communication and follow up

Story from nhs.uk

"Poor Communication and follow up"

About: Tameside General Hospital / Accident and emergency

My 12 year old was taken to A & E after falling off his bike and hitting his head. A junior doctor almost discharged him when another doctor said no, he must have an XRAY.

The XRAY showed he had a fractured skull. We were then told to go home and a follow up urgent appointment with the specialist would be made within the next couple of days. Almost 2 weeks later we still haven't heard a thing.i can't let him play sports or join in school activities until he has had the appointment with the specialist. Dreadful treatment.

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Responses

Response from Tameside and Glossop Integrated Care NHS Foundation Trust 7 years ago
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 14/10/2016 at 12:29
Published on Care Opinion at 14:44

We are very sorry you had cause to raise these concerns.

We are aware that you have been in contact with the PALS & Complaints Team who have addressed your concerns and advised you of their findings and we understand that you are satisfied with the ongoing treatment plan for your son.

If you do require any further assistance, please do not hesitate to contact the PALS & Complaints team on 0161 922 4466 or by email.

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