"oout of hours doctor"

our 2nd visit in 7 days for breathing / coughing problems. having been told twice by the gp that there is "nothing wrong other than man flu" we visited the emergency doctors here, twice. On both occasions our concerns were noted, listened to, and followed up. Both doctors were pleasant and courteous and took their time to explain what they thought and why, explained their proposed treatment etc.

we can't thank them enough .

it is an excellent service and hopefully will continue to be provided for the community, let's just hope people don't abuse it.

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Responses

Response from Accrington Victoria Hospital

Many thanks for your feedback regarding your visits to the emergency doctors at the Health Access Centre based at Accrington Victoria Hospital and for taking the time to do so.

The Health Access Centre at Accrington Victoria Hospital is not managed by East Lancashire Hospitals Trust but by East Lancashire Medical Services.

I have therefore forward your feedback to Amanda Trayford, the Manager for the Health Access Centre so she can share this with the staff.

Many thanks again for commenting.

Melissa Almond,

Senior Patient Experience Facilitator

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