"Lack of facilities on a Sunday"

About: Kidderminster Treatment Centre - Acute Trust

(as the patient),

I had an appointment for a colonoscopy on a Sunday. Firstly no directions and no one about to tell us where to go. I cannot fault the care and courtesy I received from the consultant and nursing once we found them they truly looked after me during my he procedure and through the 2 stages of recovery. And I greatly thank the team for seeing me under the 2 week rule appointment.

BUT there were no facilities not even a drinks machine for my husband during the two and half hours I was there. I found the waiting area was deeply depressing certainly seen better days and no facilities at all not even a water fountain, news paper, magazine or leaflet to look at.

This hospital in the new areas and usual weekdays is a great hospital but with the drive to 7 day working I think more thought must be put into patient and visitor facilties, bring the older parts up to standard and make weekend treatment as good as Monday to Friday

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