"Lack of Facilities"

About: Good Hope Hospital

(as a relative),

My wife has had several visits to Good Hope Hospital, Heartlands and QE in Birmingham for on-going investigations and treatments over since June of this year. Whereas we cannot fault the medical care provided at any of these hospitals there is, in my opinion, a vast difference in facilities.

Both Heartlands and QE have good shop and catering facilities 7 days a week in well into evening visiting whereas Good Hope has a couple of small snack bars and a shop that is only open when the treatment centre is open - there closed in the evenings and all weekend. Whilst there on Sunday the only possibility to buy my wife any form of sweets was from vending machines that required exact change only! As for news papers or magazines there was nowhere open.

Why can't Good Hope operate viable shops and catering at the hours required by patients and visitors?

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Tired and hungry

Thank you for your feedback regarding retail facilities at Good Hope Hospital, I am sorry that you have found them lacking in comparison to Heartlands and Queen Elizabeth Hospital.

I am so pleased to read that you cannot fault the medical care provided to your wife, but that you have found it frustrating during evening and weekend visiting that you have been unable to buy newspapers or magazines, and only vending machines requiring exact change for sweets.

I will highlight your feedback to our Head of Facilities and I would be grateful if you could email me with your contact details so that I can update you once I have received a response? My email address is: marie.helebert@nhs.net

I hope this is acceptable and I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

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