"Post natal care"

About: Liverpool Womens Hospital / Maternity care

I'm going to write this in simple terms as its a very emotional subject for me, one of which I could spend hours writing about. Here it is in short.... A year ago I had my beautiful daughter who is amazing. Firstly, the midwives on the delivery suite were fantastic, the theatre team were fantastic (I had to have an emergency c- section) but the post natal care I received was appalling. I was left alone at 4am having just undergone major surgery to birth my daughter, I was still very much under the influence of the drugs I had been given, I was crying and extremely upset and my mum and husband were told to leave. I was then left to breastfeed alone and emotional, the midwife was rude and abrupt and unwilling to help. I don't remember a lot of the time because I had so many drugs in my system and I was left, drifting in and out of sleep, holding my baby. Anything could have happened, I could have dropped her or rolled over- I can't even think about it. I was in an extremely vulnerable position and I was left and treated with zero empathy or compassion. I felt utterly let down by the medical staff. The following days that I had to stay in hospital were also awful from a staff point of view- I was met with bad attitudes and overheard staff criticising other staff members, I was given no help despite me being unable to move, get out of bed or change my baby girls nappies. I felt totally unsupported and let down. One person in particular was particularly rude and I have thought about making a formal complaint on many occasions. Patronising, rude and very abrupt. I did however speak to a couple of lovely midwives the day before I was discharged and they were lovely. It is such a shame that a large part of my experience with staff was negative and I would not any other woman feeling that unsupported at what is such a raw and vulnerable time where you need to feel understood and cared for. Shame on some of those midwives, they shouldn't be in such a privileged position with attitudes so awful. I've got my beautiful daughter so that's all that matters to me but I wanted to voice my concerns as improvement in the care and services is absolutely vital.

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Responses

Response from Liverpool Women's NHS Foundation Trust

Thank you for taking the time to raise your concerns about your experience at Liverpool Women’s Hospital.

I am sorry that your experience was such a negative one.

We encourage all midwives at Liverpool Women’s Hospital to act in a caring and supportive way to all women and families during and after birth. I am sorry if on this occasion you feel the level of support was less than ideal and it left you feeling very vulnerable.

Your feedback will be shared at our regular midwife meeting to show how our actions impacted on your experience so that improvements can be made.

If you would like to speak to me to discuss your concerns in more detail please call our Patient Experience Team on 0151 702 4353. Alternatively you can contact us by email at pals@lwh.nhs.uk