"Miss diagnoses caused me and my son alot of stress"

About: Royal United Hospital / Accident and emergency

I took my son to hospitol because he was limping and had swollen ankle, we were told he had a fracture and they put a cast on and sent us home. I had no explanation as to how he did it so they called social services. Two days later my son was upset about pain in his other leg and he had a rash come up so i took him back and they sent us home, the next day he was so upset, he wouldnt let me or anyone touch him. The rash was getting worse, so i took him back again. it turned out his leg was not broken but he has henoch schonlein purpura.He had been seen by so many different doctors over the weekend and it caused me and him so much stress and they didnt call social services to say they made a mistake so ive had to deal with that too. Im not happy at all. Also the first time we got there my son was screaming in pain but noone cared and i had to wait in que of people that werent even unwell. Not impressed at all.

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Responses

Response from Royal United Hospital

We are very sorry to read of your and your son's recent experience at the RUH.

We welcome your comments as it helps us to identify problems and improve the quality of our service and care.

In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

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