"My experience in A & E"

About: Chelsea & Westminster Hospital / Accident and emergency

(as the patient),

I initially contacted 111 about my swollen face. They requested I get to hospital within the hour.

My partner and I travelled to Chelsea and Westminster hospital where I was seen by a triage nurse within an hour. I was then sent to the Major area and instead of being seated on the green seats, I was shuffled into a waiting room by the porter who also had my notes. After about half an hour, I stood by the door of the waiting room waiting for acknowledgement. Eventually one of the admin nurses acknowledged me, but couldn't find my notes.

I stood for another hour and a half waiting to be seen by a doctor, but nothing. Other patients were being seen by the doctors before me. I understand fully that priority is given to more serious cases, but I left it long enough before becoming disgruntled with the staff system.

I also have anxiety and depression. If I didn't feel like killing myself before going in, I sure did afterwards. Thanks for nothing Chelsea and Westminster Hospital.

I left the hospital very distressed. When I woke in the morning, I visited St George's Hospital. Hooray! I was in the best hands possible. Thank you St. George's xx

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Responses

Response from Justyna Kuminska, Patient Advice & Liaison Officer, Chelsea and Westminster Hospital NHS Foundation Trust

Dear Misty,

We are very sorry to hear about your bad experience at A&E Department at Chelsea and Westminster Hospital. Could you please provide us via email with your full name and date of birth so raised concerns can be investigated by the management.

Kind regards

PALS Team at Chelsea and Westminster Hospital

pals@chelwest.nhs.uk

02033156727

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