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Worst hospital service

Story from nhs.uk

"Worst hospital service"

About: Queen Elizabeth Hospital Birmingham

Very rude staff, they have no respect for patients in ward 3 general surgery so disappointing. This is meant to be a hospital where they take care of people not make them feel disgusted and dissatisfied I am very appalled by the behaviour of staff members been here for 2 days with out eating and they expect me to starve while I'm at the bottom of the list !!!

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Responses

Response from Queen Elizabeth Hospital Birmingham 7 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 12/10/2016 at 12:53
Published on nhs.uk on 13/10/2016 at 02:30

Thank you for taking the time to provide feedback about your care and treatment under the General Surgery Team at the Queen Elizabeth Hospital Birmingham. We are very disappointed to hear about the concerns you have regarding your care so far as this is not the experience we strive to provide for our patients. If you are still an inpatient on the ward please ask to speak to the Senior Sister or Matron as soon as possible. They will be keen to listen to your concerns and take action to put things right where necessary. Alternatively you may wish to speak to the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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