"SEPT mental health services"

About: South Essex Partnership University NHS Foundation Trust

After reading the review headed "Felt the need for the sakes of others"

I to felt the need to review this service. my experience of this trust has been very similar. A few outstanding members of staff but generally demoralised, unprofessional and uncaring staff.I have had the bad luck to have been admitted eight times and the standards have not altered so not a one off experience. I have made seven formal complaints and contacted the board of governors and directors to express my views but to no avail, breaches in procedures and complaints answered with we were not aware of the situation when reporting abuse and threats of physical abuse witnessed by myself, no investigation into my concerns.I have offered my experiences to help improve the service, but I am now treated as a complainant not as a patient and this has affected my care.SEPT are not interested in improving there services just balancing the books,The CEO refuses to engage with me regarding the serious issues in the trust.The more reviews on these issues may help a poor service improve for the vulnerable patients.

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Responses

Response from South Essex Partnership University NHS Foundation Trust

We welcome your feedback and would like to thank you for taking the time to do so.

The Trust is strongly committed to listening and using feedback to improve the service we provide to our patients and others who use our services.

We are sorry to hear that you feel that the concerns you have previously raised have not been resolved to your satisfaction.

We would like to reassure you that SEPT has in place a robust complaints investigation procedure which allows us to look into issues raised thoroughly before we share the findings and provide feedback to those raising concerns.

Thank you for recognising the outstanding staff and will use your feedback to remind our staff to be more aware of how of how their actions and behaviours can be perceived.

If you would like to provide your details we will be able to look into your specific concerns. In order to do so you can contact:

Patient Advice and Liaison Service (PALS) freephone:0800 085 7935 or complaints 01268 407817. You can also email us at pals@sept.nhs.uk or complaints.department@sept.nhs.uk or write to Complaints Department, The Lodge, Runwell Chase, Wickford, Essex SS11 7XX.