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Surgery

Story from nhs.uk

"Surgery"

About: Queen Elizabeth Hospital Birmingham

Really disorganised. Been in hospital for 2 days now. All i keep hearing is am going surgery but the wait doesnt finish. Absolutely shocking. Very dissatisfied with this hospital. Wish it wan more effeicient and didnt take this long. 6 dsys iv been in agony now. Was sent home last night an told ill hav surgery at 8 in morning so i have to be here at 7. But stil waiting. What a joke this hospital is its shocking to be treated this way

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Responses

Response from Queen Elizabeth Hospital Birmingham 7 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 12/10/2016 at 15:15
Published on nhs.uk on 13/10/2016 at 02:30

Dear Akeel Khan,

Thank you for taking the time to provide feedback about your care and treatment at the Queen Elizabeth Hospital Birmingham. We are very sorry that your surgery was delayed resulting in additional pain and discomfort. As a Major Trauma Centre we do sometimes have patients with life threatening injuries who require immediate surgery.

This can then cause delays for other patients awaiting surgery. We appreciate the impact this may have so are looking at ways we can improve the service we provide to all our patients.

If you would like to discuss your concerns with relevant senior staff please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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