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Excellent care

Story from nhs.uk

"Excellent care"

About: Queen Alexandra Hospital / Paediatrics

We brought our 10 year old daughter in as the GP recommended as she was suffering from severe diarrhoea and vomiting. She couldn't keep anything down, even water. The staff dealt with her case promptly and decided to put her on an IV drip to rehydrate her as she was very dehydrated. I was very pleased that she and I were put in a separate room away from the ward in case she was infectious so we both slept as well as we could given the worrying circumstances. The nurses and doctors were calm and helpful and daughter was discharged the next day. To save us waiting for the paperwork to be filled in, the nurse said she would post it to us asap. I'm very satisfied with the care we received.

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Responses

Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust 7 years ago
Debra Johns
Patient Experience Officer,
Portsmouth Hospitals NHS Trust

Submitted on 10/10/2016 at 11:18
Published on Care Opinion at 12:00

Dear Catherine

Thank you very much for taking the time to leave your kind words with us regarding your daughter's admission. We are so glad that you both had such a positive experience. Please be assured that I will share your comments with the team involved who will be pleased to receive such positive feedback.

I would like to take this opportunity to wish your daughter a speedy recovery and wish her well for the future.

Kind regards.

Debbie

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