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Great care and kindness shown

Story from nhs.uk

"Great care and kindness shown"

About: St Mary's NHS Treatment Centre (Portsmouth)

Recently had to have a Endoscopy , not nice thought . Staff were great helpful and informative . Really understanding to how nervous i was about procedure and talked me though it . even whilst having it done the nurse calming explained need to take deep slow breaths and rubbed my back explaining nearly over only few more minutes to help calm me

Excellent and Big Thank you , wish could name the staff for their due care and attention.

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Response from St Mary's NHS Treatment Centre (Portsmouth) 7 years ago
St Mary's NHS Treatment Centre (Portsmouth)

Submitted on 13/10/2016 at 16:36
Published on nhs.uk on 14/10/2016 at 02:36

Thank you for your very kind feedback about the care you received. It is so good to hear that we were able to alleviate your anxieties before your procedure and that your experience was positive. I will ensure that all the staff in the Endoscopy Unit at St Mary's NHS Treatment Centre are made aware, I know they will be delighted.

Kind Regards

Alison Lawrence

Clinical Quality Improvement Manager

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