"The staff/nurses/consultants were ..."

About: Pontefract General Infirmary

(as a relative),

What I liked

The staff/nurses/consultants were very professional at all times, we were kept informed of what was going to happen and spoken to with respect. We were very impressed with the way everything was handled from start to finish. Nothing was too much trouble. The family room where we could go and have a cup of tea and watch telly is a very good idea and the first time that i personally have seen one, very relaxing in what can be a very stressful situation.

Thank you.

What could be improved

It is too hot in there. They could turn down the heating one or two degrees and save money.

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Responses

Response from Pontefract General Infirmary

Thank you for these very positive comments. Our staff are rightly proud of our new hospital at Pontefract and it is pleasing to note that our patients appreciate the facilities also

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