"Admin teams needs refurbishment"

About: Royal Bournemouth General Hospital

I have a severe sight threatenning retinopathy. I need surgeries often. Due to the administration I moved in June to a new address and did not receive any letters for either diabetic or ophthalmologist appointments. After two more failed tries in August when I had optician appointments at the hospital and tried changing it again I was assured that after 3 months of waiting for my fluorescein angiography results I would finally get the appointment. But oh hell no I was mistaken like a silly child.

September comes my right eye gets a severe hemorrhage...half the world goes black. Call the hospital urgently and the answer. It is normal. We will give you an appointment withing 3 weeks. No questions were ask where to send or how to contact me but fair okay I beleive them again. Now the twist. I come for my diabetic appointment just to find out my address stil has not changed after 4 Bournemouth Hospital accredited "we have successfully changed it" to find put my next eye appointment is in October 17. My eyes bled in 6th aaaaaaand my october 7th Diabetic appoimtment was pushed to December. How am I supposed to not loose my eyes in my twenties if my chosen hospital keeps screwing up their system at the year where everything is abbout global cummunicatiosn...but my local hospital failes to change addresses. Reform their communication channels. Otherwise on a good note the nurses and doctors are nice. Doctors are caring not sure whether the nurses or the admins keep ruining my administrative changes but this is unaccaptable.

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Responses

Response from James Rowden, Patient Engagement and Clinical Liaison, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear 'Anonymous'

We are sorry to hear about your recent experiences and thank you for taking the time to give your feedback.

Given the nature of your concerns please could I ask that you contact our Patient Advice and Liaison Service (PALs) on 01202 704886 who will be able to look into this matter for you once they have more details.

Regards

Head of Patient Engagement

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