"Four days in Nelson"

About: Medway Maritime Hospital / Cardiology

Following experiencing chest pain and summoning an ambulance, I was examined and consequently admitted to Nelson Ward at the hospital. From the time of my admission, to my discharge five days later, my experience was a very positive one. The treatment and care I received whilst at the hospital made me proud of the system of health care which is extended to citizens of this country. From the ancilliary staff, to the person who used their skills to repair a defect in the arteries supplying my heart, I felt that I was entrusting my well being to people who knew what they were doing and who cared about the outcome that they were working together to obtain for me. Not only were these people carrying out their roles with skill, thoroughness and dedication, but they all showed an awareness of my humanity and a desire to do whatever was within their power to make my experience as positive as was possible. (That is what I wrote about my experience for an independent review website. To it I would wish to add the following).

To the clinical and non-clinical staff with whom I came into contact during my stay at the hospital, I would like to offer my most sincere thanks. So many of you seemed, in my view, to go much further than was necessary in making my experience as positive as it could be that failing to acknowledge your efforts in some way, at least, would be a gross failure on my part. From the person who cheerfully offered tea or coffee, to the person who guided wires around my arteries, each one of you was a credit to yourself, and I am grateful to have been in your care. Thank You, once again.

Billy Three-stents

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Response from Medway Maritime Hospital

Thank you very much for your feedback; we will ensure it is passed on to staff in the department.

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