"Difficulty getting results"

About: William Harvey Hospital / Ear, Nose and Throat

(as the patient),

I was referred to William Harvey ENT 5 months ago. I had an initial appointment that I felt was completely pointless because they asked the same things my GP had. I was then referred for an MRI and a hearing test. I had these a month later and was told I would have to wait up to 4 weeks for the results. Over 11 weeks later I'm still waiting. My symptoms keep getting worse and I can't get through to talk to anyone. Every time I call the department it just hangs up on me.

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Response from William Harvey Hospital

I am really sorry to learn about this and it must be a great cause for anxiety that you feel no further forward and that your symptoms are getting worse.

I think there may be a fault on the telephone line (which we will look into), but in the meantime, please will you contact PALS (the Patient Advice and Liaison Service) on either 01227 864314 or 01227 783145 and they will be pleased to help you.

If you get the answerphone, please leave a message as they will guarantee to return your call as soon as they can.

You may wish to email instead at ekh-tr.PALS@nhs.net

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