"On arrival to A&E i was dealt ..."

About: East Surrey Hospital

(as the patient),

What I liked

On arrival to A&E i was dealt with quickly

The nurse in the triage department was lovely and kind and very reassuring.

The food was good, with a good choice.

Occupational health was very useful

What could be improved

I was not examined by a doctor in the 5 days i was in the hospital.

I had to fight with the nurses to get the drugs i needed.

i was basically ignored whilst on the ward

i was not communicated with at all until day 4 and thats when they were trying to discharge me

The doctor in A&E on my first visit place an iv catheter without prepping my arm and did not wear gloves.

i was admitted with acute pain for a slipped disc, and he asked if i had tried swimming!

the second time i visited the doctor did not give me any drugs and after he discharged me he watched me hobble out of A&E barely able to walk, where i had to go to one end of hospital to get prescription and then to the other to book an outpatients appointment. He didnt even assist me with dressing after he had examined me.

On the ward i didnt see nurses using the hand sanitiser at the end of my bed, ever!!!!

Anything else?

The nurses were generally good and caring. The doctors were obviously busy, but need to bare in mind they need to treat each patient as an individual.

I have been placed on the waiting list for surgery but i am doing whatever it takes to Not have surgery at this hospital

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Responses

Response from East Surrey Hospital

Thank you for taking the time to comment about your experience at East Surrey Hospital and for your kind comments about A&E, Occupational Health and our food. We will ensure your comments are passed to the relevant departments.

We strive to deliver excellent, accessible healthcare and we’re sorry that on this occasion your stay at the hospital didn’t meet the high standards we require.

We take all comments seriously and each comment is fed back to our management team. Our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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