"Mental Health Services Fail the Vulnerable AGAIN"

The Locum Psychiatrist I saw 2 times rushed through my appointments Didn't listen to me Liked the sound of their own voice Couldn't give me any coping tips other than you must get a routine! I mean.... really!!!? Years of training to say get a routine on every visit

Could barely understand their accent and had to keep saying "Pardon" Next review in 3 months Probably will be told to " get a routine" Absolutely disgusted Need I say more?!

Story from NHS Choices

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Responses

Response from Simon Street, Complaints and PALS manager, Sussex Partnership NHS Foundation Trust

We are extremely sorry to hear that you have had a negative experience. We pride ourselves on providing the best care that we possibly can for all of our service users and we take your comments very seriously. These comments will be shared with the care team and we will endeavour to learn from them. If you do wish to speak with a manager about your concerns in more detail then please ask for the Team Leader at Mid Sussex ATS on 01444 416 606

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