"Very little time, poor communication. Poor signage"

About: Royal United Hospital / Trauma and orthopaedics

Recently had to bring my son to 2 fracture appointments and came away from both having been given very little advice on how best to manage his fractured leg, We waited over 2 hours on both occasions and the actual consultation time was ridiculously short. I spent a couple of hours on the internet researching how to manage his pain and mobilisation. I was left not knowing what we should expect after his plaster was taken off after 2 months and whether his levels of pain and mobility were normal. Eventually had to turn to a family friend to get proper advice

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Response from Royal United Hospital

We are very sorry to read of your and your son's recent experience at the RUH.

We welcome your comments as it helps us to identify problems and improve the quality of our service and care.

In order for us to investigate your concerns fully we would ask that you provide more detail.

Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

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