"Disgraceful Service"

About: Basildon University Hospital

My daughter was refered for 2 appoinments to the hospital. Both appointments were made online, we received a confirmation for one but not the other. When we called we were informed that there was no appointemnt on the system as it had been cancelled. We then had to complain vigorously to get a new date. The second appointment for Cardiology was today and this was a farce. My daughter went to paedeatrics and met a consultant who 1. Did not know why she was there and 2. was a consultant in gaestrointestinal complaints.

So nothing has been done since the referal in June. Is this anyway to treat a child patient. Shame on such a pathetic service. We have now had to make another appointment for who knows when and probably for the wrong department again. To top it all you pay for the privilege for wasting your time with the car park fee.

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Responses

Response from Basildon University Hospital

Thank you for your comments.

Firstly may we apologise that our response did not appear on this site earlier.

We are sorry that you have had cause to raise concerns about your daughter's appointments at Basildon Hospital.

Please contact our Patient Advice & Liaison Service (PALS) on 01268 524900 ext 4440 or email at pals@btuh.nhs.uk and they will look into your concerns further.

Thank you.

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