"My options canteen experience"

About: Millbrook Mental Health Unit

(as the patient),

For breakfast I asked if I could have scrambled egg and baked beans on one slice of toast and I was told I can have one or the other! Another patient sat with me with a rather large portion of eggs, baked beans, Porridge, an apple and a banana enough to feed three! This made me feel that I was not treated the same as others at the millbrook options cafe. It was denied to have a have portion of each to!

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Response from Belinda Salt, Acute Matron, Millbrook Mental Health Unit, Nottinghamshire Healthcare NHS Trust

Please accept our apologies for the experience you had with our service.

I will take your comment and discuss it with our catering team. I am sure they will, like me be disappointed that your experience in the Options restaurant was not satisfactory.

If possible I would like to meet with you to discuss your experience further and offer support. You can contact me through the Ward Manager or the Ward Team. I look forward to meeting with you.

Belinda Salt, Matron
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