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Dealing with the elderly

Story from nhs.uk

"Dealing with the elderly"

About: University Dental Hospital

I attended the hospital today with my mum who is in her eighties . We arrived earlier than planned and was seen straight away .The dentist and staff who saw her were extremely polite , allowed her to make her own decisions and were extremely kind with us. She had to have an XRay which took less than 10 minutes and we were seen and dealt with within 40 minutes.

I was extremely impressed with the service we received and wanted to take this opportunity to say thank you to the people involved and support the NHS who do an amazing job under difficult circumstances

Thank you

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 7 years ago
Manchester University NHS Foundation Trust

Submitted on 10/10/2016 at 08:38
Published on Care Opinion at 11:36

Thank you for taking the time to compliment the service and staff at The University Dental Hospital of Manchester. We were pleased to read that your mother had a positive experience and that she was seen in a timely manner. We were especially pleased that your mother was treated with respect and dignity and that our staff were able to support her with her care and treatment. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will pass your feedback on to the Matron of Oral and Maxillofacial Surgery at the University Dental Hospital of Manchester so that it can be shared with the wider team.

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