"Day Stay Surgery"

About: Queen's Hospital (Romford)

My father has recently undergone two operations in the Day Care Unit.

On both occasions staff have been polite, friendly and very professional.

We were kept fully updated with his care plan.

The unit is very clean, and has a very relaxed calm atmosphere around it.

I was allowed to wait by my fathers bed with him before surgery, and returned shortly after his surgery was over, which also assisted in helping him relax.

Well done to everyone who works in this department, you are a real asset.

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Responses

Response from Queen's Hospital

I’m delighted to hear about your dad’s experience when he attended the Day Care Unit at Queens Hospital and thank you for taking the time to comment on the care he received.

I am so pleased that he received such a high standard of care from everyone he came into contact with. I will ensure that your comments are passed onto the Divisional Nurse, in order that they can share your experience with the staff.

Yours Sincerely

Nadeem Moghal

Medical Director

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