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Rubbish

Story from nhs.uk

"Rubbish"

About: Queen's Hospital (Romford)

This is probably the most rubbish hospital in UK went with my 10 month sick baby and they've told me to wait inn the area at 10 o clock in the evening were 6people in the queue and at 00:41 were still 4 in the queue and the air conditioning is open.We went to the reception to ask whats happend as is a 10 month baby only she needs to sleep she told us that we are the next to be called and is 1 hour till then!What can I say England 2016 Embaresing!!

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Responses

Response from Queen's Hospital 7 years ago
Queen's Hospital

Submitted on 05/12/2016 at 15:55
Published on nhs.uk on 06/12/2016 at 01:30

I am sorry to read of your comments regarding your experience in Queen’s Hospital Emergency Department.

Unfortunately, we are not able to determine how many patients are going to access our emergency department each hour. Patients come into the department in several ways and our doctors and nurses will see patients based on their clinical need and priority. However, I am sorry you didn’t receive the care we pride ourselves on. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service on 01708 435 454 or by email pals@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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