"Poor communication, contradictory advice, chaotic."
About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG
Posted by Anonymous
Admitted for a day case. Nursing staff, particularly student staff, were exemplary. They introduced themselves, their roles and what they'd be doing. It is a pity that the two doctors seen didn't afford the same courtesy. In addition, one doctor agreed to a post operative prescription, then reneged on this. In addition, the same doctor stated that my operation had not included a biopsy, even though this was what I was admitted for. Upon querying this, I was told by a second doctor that I had indeed had a biopsy. The discharge letter stated I'd had a D&C ... a third variable!
No aftercare advice provided whatsoever, so it is as well that I looked it up on the internet. I should not bathe, use tampons or have sex for three days. Why did they not tell me this? Having just spent many days with my mother at the exemplary QE, where all doctors are courteous, communicate well, follow logical processes to optimise patient care and have the patient at the heart of what they do, this hospital stands out as dreadful in comparison. This disparity between two NHS providers should not be allowed to happen. I hope I don't get the copied and pasted response seen in reply to other reviews.