"No Feedback on Eye Clinic Visit."

About: Burnley General Hospital / Ophthalmology

Three weeks ago I went to the Emergency Eye Clinic after my optician detected a problem with my left eye and arranged the appointment within days. I had gone to the opticians because I was experiencing a dark patch in my vision. When I saw the doctor they examined my eyes and said I appeared to have macular degeneration but I couldn't be given a scan because the operator was absent. So a scan was arranged at Blackburn the next day. Since then I have tried repeatedly to find out the results with no success. Either the phone remained unanswered - even when put through from the switchboard or, when I finally got through, I was told the doctor was unavailable and asked to ring back at the end of the week. When I did I could only get a recorded message. When I rang yesterday knowing it was the doctors clinic day I was told they were off ill and they couldn't give me any results. I rang my GP's surgery to see if they could get an answer but they couldn't even get a reply' As I understand it if I have the Wet AMD urgent action is needed. Maybe I haven't, but I need to know. I find it all very unsatisfactory

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Response from Burnley General Hospital

Thank you for your comments regarding your appointment in the Emergency Eye Clinic at Burnley General Hospital and subsequent scan at Royal Blackburn Hospital, and thank you for taking the time to provide your feedback.

I am very sorry to hear of the difficulties you have experienced in contacting the department and

I have passed your comments on to the team.

We are keen to look into the matter further, so it would be really helpful if you could contact me to provide more details.

You can contact me (Melissa Almond) on 01254 734087 or alternatively you can email me at melissa.almond@elht.nhs.uk or at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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