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Excellent experience for cataract operations

Story from nhs.uk

"Excellent experience for cataract operations"

About: Shepton Mallet NHS Treatment Centre

I have now had two cataract operations at Shepton Mallet and can only give the highest praise for all the staff involved - from the first appointment when I was given excellent information regarding the procedure through to the pre-op treatment when the nurse was cheerful, efficient and very friendly to the actual operations which were swift and painless, to the after op discussion where instructions for care were clear and precise.

I would highly recommend Shepton Mallet for efficient, kind and exceptional care

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Responses

Response from Shepton Mallet NHS Treatment Centre 7 years ago
Shepton Mallet NHS Treatment Centre

Submitted on 11/10/2016 at 15:05
Published on nhs.uk on 12/10/2016 at 02:30

Dear Mrs Hilton

Thank you so much for taking the time to leave a comment on your treatment with us.

At Shepton Mallet NHS Treatment Centre, we aim to provide high quality patient focused care.

We believe that clear and careful communication is the key to establishing good rapport and that this in turn ensures the patient can make informed choices about their treatment plan and be reassured about any worries their forthcoming treatment may pose. It was lovely to hear that you found the care you received to be exceptional and that you would re willing to recommend us to others.

We hope you are making a good recovery and that you have achieved the outcome you were hoping for.

Once again, many thanks

Kind regards

Trudy Craig RN

Patient Quality and Safety Manager

T : 01749 333743

Trudy.Craig@careuk.com

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