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Fantastically caring and reassuring

Story from nhs.uk

"Fantastically caring and reassuring"

About: Royal Bournemouth General Hospital / Accident and emergency

I took my son into A&E on Sunday afternoon after he had come off his scooter and landed on his face.

He was in quite a bad way, and we were both concerned and a little shaken.

We were taken through to triage almost immediately, and there we were seen by a fantastic nurse who could not have been more caring and reassuring.

The nurse found us a room so that my son could get some sleep after he had been triaged, and the nuse made the 3 hour wait much more comfortable for us both.

Many thanks

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Responses

Response from James Rowden, Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 7 years ago
James Rowden
Patient Engagement and Clinical Liaison,
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 10/10/2016 at 09:13
Published on Care Opinion at 11:58

Dear Emma P

We are sorry to hear that your son come off his scooter and required a visit to our Emergency Department but delighted to know that he was seen by a fantastic nurse who made the three hour wait much more comfortable for you both.

I will forward your kind comments to the Matron to share with her team.

We hope your son is feeling much better now and thank you again for sharing

Regards

Patient Engagement and Clinical Liaison Team

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