"Good hospital let down by poor administration"

About: Trafford General Hospital / Trauma and orthopaedics

Recent bunion op went very well, day case, all staff and surgeon were wonderful. Hardly any pain. Grateful to have the operation. Waited over 8 days for outpatient appointment. Had to phone 5 times to Trafford General and Manchester Royal Infirmary as dressing needed changing after 2 wks. Got appointment at Trafford General 2wks after surgery, if I hadn't phoned wouldn't have had follow up. I knew procedure as had same op on other foot last yr. At outpatient appoint asked if I should have x ray as I did last yr, after waiting almost 2 hrs Dr said I need x ray, I could have had this earlier and saved all the staff having to wait until I returned from x ray. Who is supposed to arrange the outpatient appointments and any x rays required, when you leave hospital after your op. One other comment, there are far too many overweight staff, they should all be made to watch a recent TV programme on type 2 diabetes, the hospital should lead by example, in the health of their staff. The hospital was clean, inviting and the staff on the ward were wonderful, just the failure on the appointments.

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Responses

Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments on the care you received at Trafford. We were pleased to read that you found Trafford General Hopsital to be clean and inviting. We were especially pleased that you were happy with the care your received from the ward staff during your visit, it is always good to receive feedback which highlights the hard work of our staff.

We are sorry to hear about your experience obtaining a follow up appointment after your surgery. The information regarding follow up appointments is sent by the ward to the appointment team. The doctor would normally specify if the patient required an x-ray on arrival at the follow up appointment. There was a period of time when the secure link for sharing this information between the two hospital sites was not working and the team have now put a backup system in place to resolve this. We are sorry for the inconvenience that this caused to you.