"depression and repeat prescription"

About: General Practices in Grampian

(as the patient),

I I am 25 years old, female I have a physical disability called Hemaplegic migraine with Ataxia, and I also have depression. this depression has caused my disability to worsen over time physically and emotionally. I think mental illness should be more supported, monitored, helped etc. Every time I phone for my prescription I have a long long wait for my depression tablets, I get my inhalers etc but "I'm always told to phone and reorder and come back to the pharmacy tomorrow and they should be in" sadly when I am waiting for my tablets to be in my headaches ( usually about 2weeks waiting and off depression tablets) my moods are erratic and my physical disability (Ataxia) is more noticeable, meaning I'm more wobbly and more likely to have my hemaplegic migraines.

My doctor surgery was Holburn medical group in Aberdeen but now I recently I have changed to links surgery in Aberdeen in my local area. I thought this may have been easier as closer but I'm still waiting and no depression tablets.

I'm sorry but I'm not emotionally ok and would like to be back on them so I can be off them soon (been on them 3 years on and off and no fault of my own). help please and tell me why this keeps happening and why I'm waiting! I think it's dangerous playing with people's mental health! 

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Vickzen

I am very sorry to hear about the difficulties you are experiencing in getting your repeat prescriptions. You should talk this over with the Practice Manager as there is no reason why, if ordered in a timely manner, there should be a gap which results in you missing your medication.

You sound very brave in dealing with you ill-health and I can tell from you story that you really want to be as well as you can be.

Please do not let this situation go on. You must talk with your Practice to see how it can be resolved.

Kind regards and good luck,

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Update posted by Vickzen (the patient)

hi

thankyou for responding.

i told my new doctor at my new surgery, my experience, she then put my depression tablets on my perscription and gave me 2 months worth

Response from ACVO TSI

Dear Vickzen,

ACVO TSI (Aberdeen’s Third Sector Interface) has compiled a directory of charitable organisations in the city who may be able to provide you with non-medical advice and support about some of the difficulties you have been experiencing. You can find this directory at the following link: http://acvo.org.uk/mental-health-directory/

We are also aware that some GP practices and some pharmacies operate a Chronic Medication Service (CMS). The "Community Pharmacy" website says the following:

“The Chronic Medication Service (CMS) allows patients with long-term conditions to register with a community pharmacy of their choice for the provision of pharmaceutical care as part of a shared agreement between the patient, community pharmacist and General Practitioner (GP)."

The following link provides more detail about how CMS works and the benefits it can offer:

http://www.communitypharmacy.scot.nhs.uk/documents/epharmacy/cms/CMS_patient_information_leaflet.pdf

If you feel that this service would be of benefit to you, then you would need to speak to your GP surgery to find out it if is available in your area and, if it is, how to register.

We hope that this information is of help.

Regards,

ACVO TSI

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